Consumer feedback

Consumer feedback

We would love to hear from you

Central Adelaide Local Health Network (CALHN) is committed to providing safe and high-quality healthcare that meets your needs, so your comments and feedback are important to us. 

If you have a suggestion, compliment or complaint about our service, please discuss it with a staff member in the area involved.

If you are unhappy with the response or don’t feel comfortable talking about it with them, please contact our Consumer Experience team or fill in this feedback form.

Our staff can help you fill in this form. Please provide as much information as possible. 

A team member can meet with you Monday to Friday between 9.00am and 4.00pm and interpreters can be provided.

Phone: (08) 7074 1377

Email: HealthCALHNConsumerExperience@sa.gov.au

Mailing address:

Consumer Experience team

Level 3, 3A477

Royal Adelaide Hospital

Port Road Adelaide 5000

Your feedback will not become part of your medical records.

You should hear from us within two working days. 

Consumer feedback brochure in other languages

What to expect

Your feedback will be treated confidentially and with respect. It will be passed on to the appropriate person and we will respond quickly and sensitively. We will work with you to find the best way to respond to your feedback.

Privacy

To make sure you receive the best possible care, we often need to gather and keep sensitive and private information about you.

Everyone who works for CALHN must keep your information private under federal law. Staff and volunteers must follow SA Health’s privacy guidelines available at www.health.sa.gov.au.

Your feedback will not become part of your medical records.

If you are unhappy with our response

On rare occasions when issues or concerns cannot be resolved by CALHN, you can contact the Health and Community Services Complaints Commissioner. This independent service can provide support and guidance.

For more information call (08) 8226 8666 (Monday to Friday, 9.00am to 5.00pm)

If you are in the country, you can call 1800 232 007

You can also visit www.hcscc.sa.gov.au

Central Adelaide LHN acknowledges the traditional owners of the lands on which its sites are located. We respect their spiritual relationship with their country and that their cultural and heritage beliefs are still as important to living Aboriginal and Torres Strait Islander people today.

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