Patient with red shirt speaking to a nurse in a hospital.

Compliments and complaints

Give us your feedback about CALHN

Central Adelaide Local Health Network (CALHN) is committed to providing safe and high-quality healthcare to all.

Your feedback is important — it helps us provide better services to the community.

Feedback can be given about any CALHN site or service and can be:

  • a suggestion
  • a compliment
  • a complaint
  • advice

How to give us your feedback

1. Use our feedback form

Send us your feedback

2. Speak to our staff

If you are at a CALHN site, speak to any of our staff. They can help you find the best person to talk to.

3. Contact our Consumer Experience team

Our Consumer Experience team are expert listeners and can help you decide what you want to do next.

Contact the team

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Feedback is private and confidential

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Kept private by federal law

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Not shared with any third-party

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Not part of your medical records

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Get a response in 2 days

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If you include your contact details we usually respond in 2 business days.

Non-English speakers

No matter what language you speak, we would love to hear from you.

Contact us if you need an interpreter or your language isn’t listed below.

Chinese (Simplified) — 中文 (简体)

CALHN feedback booklet – Chinese (PDF 488 KB)

Greek — ελληνικά

CALHN feedback booklet – Greek (PDF 511 KB)

Italian — italiano

CALHN feedback booklet – Italian (PDF 364 KB)

Vietnamese — Tiếng Việt

CALHN feedback booklet – Vietnamese (PDF 364 KB)


What happens with my feedback?

All feedback is passed to the appropriate person.

If you have included your contact details we will usually respond in 2 business days.

We will work with you to find the best outcome.

Unhappy with our response?

If you don’t like our response, you can contact the Health and Community Services Complaints Commissioner (HCSCC).

The HCSCC is an independent service that can provide you with support and guidance.

Visit the HCSCC website for more information.


Our Consumer Experience team are located just inside the North Terrace entrance of the Royal Adelaide Hospital.

Opening hours
Monday to Friday, 9am–4pm

(08) 7074 1377


Visit or mail us
Consumer Experience team
Level 3, 3A477
Royal Adelaide Hospital
Port Road
Adelaide 5000

Central Adelaide LHN acknowledges the Kaurna people as the traditional owners of the lands on which its sites are located. We respect their spiritual relationship with their country and that their cultural and heritage beliefs are still as important to living Aboriginal and Torres Strait Islander people today.



The Central Adelaide Local Health Network website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2023



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