Consumer experience

Central Adelaide LHN is committed to delivering a better experience for our patients and the community.

This includes partnering with consumers and listening to the feedback consumers and their families provide us. This feedback provides us with valuable information on where we are doing well and where we can improve.

This feedback is provided in a number of ways including through our consumer feedback process and the South Australian Consumer Experience and Surveillance System (SACESS).

South Australian Consumer Experience and Surveillance System (SACESS)

SA Health regularly surveys a random sample of patients aged over 16 years who had an overnight hospital stay at all public hospitals.

Within CALHN the surveys focus on patients who have stayed the RAH and TQEH with the survey conducted two months after discharge from these hospitals.

In 2020, the majority of respondents rated the overall quality of the treatment they received as very good (67.5%) or good (24.5%), resulting in 92% positive rating overall.

More than 96% of respondents would recommend their hospital to a relative or friend.  This is above the SA Health average of 94%.

These results demonstrate that although people are often having a difficult time when they come to stay at a hospital, for most, their overall experience at CALHN is a positive one.

A summary of the key results is available to view below:

The full SA Health report can be viewed on their website here:

Consumer compliments and complaints

To provide feedback about your experience at any of our sites or with any of our services, please contact our Consumer Experience team during business hours.

Telephone: (08) 7074 1377 

Email: HealthCALHNConsumerExperience@sa.gov.au.

Central Adelaide LHN acknowledges the traditional owners of the lands on which its sites are located. We respect their spiritual relationship with their country and that their cultural and heritage beliefs are still as important to living Aboriginal and Torres Strait Islander people today.

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