Consumer experience

Central Adelaide LHN is committed to delivering a better experience for our patients and the community.

This includes partnering with consumers and listening to the feedback consumers and their families provide us, giving us valuable information on where we are doing well and where we can improve.

CALHN’s Consumer Experience Team has had specific training in LGBTQIA+ Awareness and are here to field your feedback in a respectful way.

All feedback is provided in a number of ways including through our consumer feedback process and the South Australian Consumer Experience and Surveillance System (SACESS).

South Australian Consumer Experience and Surveillance System (SACESS)

SA Health regularly surveys a random sample of patients aged over 16 years who had an overnight hospital stay at all public hospitals.

Within CALHN the surveys focus on patients who have stayed the RAH and TQEH with the survey conducted two months after discharge from these hospitals.

Asking patients to report on their experiences support efforts to place consumers at the focus of health care safety and quality improvements.

Read SA Health’s Measuring Consumer Experience Reports

Consumer compliments, feedback or complaints

To provide feedback about your experience with any CALHN site or service, see Compliments and complaints.

Central Adelaide LHN acknowledges the Kaurna people as the traditional owners of the lands on which its sites are located. We respect their spiritual relationship with their country and that their cultural and heritage beliefs are still as important to living Aboriginal and Torres Strait Islander people today.



The Central Adelaide Local Health Network website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2023



Central Adelaide Local Health Network (CALHN) logo
The Royal Adelaide Hospital is one of Newsweek's World's Best Hospitals in 2022
RAH and TQEH are one of Newsweek's World's Best Hospitals in 2021
SA Government logo
White Ribbon Workplace logo