Consumer experience

Central Adelaide LHN is committed to delivering a better experience for our patients and the community.

This includes partnering with our consumers in line with our Consumer partnering and community engagement framework to improve both the quality and safety of health services as well as individual health outcomes. We know this will also make health services more responsive to the needs of consumers.

In addition, feedback from our consumers and their families on their experience provides us with valuable information on where we are doing well and where we can improve.

This feedback is provided in a number of ways including:

South Australian Consumer Experience and Surveillance System (SACESS)

SA Health regularly surveys a random sample of patients aged over 16 years who had an overnight hospital stay at all public hospitals.

Within CALHN the surveys focus on patients who have stayed the RAH and TQEH with the survey conducted two months after discharge from these hospitals.

In 2020, the majority of respondents rated the overall quality of the treatment they received as very good (67.5%) or good (24.5%), resulting in 92% positive rating overall.

More than 96% of respondents would recommend their hospital to a relative or friend.  This is above the SA Health average of 94%.

These results demonstrate that although people are often having a difficult time when they come to stay at a hospital, for most, their overall experience at CALHN is a positive one.

A summary of the key results is available to view here:  

The full SA Health report can be viewed on their website here:

Consumer compliments and complaints

To provide feedback about your experience at any of our sites or with any of our services, please contact one of our consumer advisers during business hours on (08) 7074 1377 or email healthCNAHSRAHConsumerAdvisor@sa.gov.au.

Central Adelaide LHN acknowledges the traditional owners of the lands on which its sites are located. We respect their spiritual relationship with their country and that their cultural and heritage beliefs are still as important to living Aboriginal and Torres Strait Islander people today.

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