Compliments and complaints
Give us your feedback about CALHN
Central Adelaide Local Health Network (CALHN) is committed to providing safe and high-quality healthcare to all.
Your feedback is important — it helps us provide better services to the community. Care at CALHN should be inclusive and respectful of your gender and sexuality and cultural background, and CALHN’s Consumer Experience Team are trained in LGBTQIA+ awareness.
Feedback can be given about any CALHN site or service and can be:
- a suggestion
- a compliment
- a complaint
- advice
How to give us your feedback
1. Use our feedback form
2. Speak to our staff
If you are at a CALHN site, speak to any of our staff. They can help you find the best person to talk to.
3. Contact our Consumer Experience team
Our Consumer Experience team are expert listeners and can help you decide what you want to do next.
Feedback is private and confidential
Kept private by federal law
Not shared with any third-party
Not part of your medical records
Get a response in 2 days
If you include your contact details we usually respond in 2 business days.
Non-English speakers
No matter what language you speak, we would love to hear from you.
Contact us if you need an interpreter or your language isn’t listed below.
Chinese (Simplified) — 中文 （简体）
CALHN feedback booklet – Chinese (PDF 488 KB)
Greek — ελληνικά
CALHN feedback booklet – Greek (PDF 511 KB)
Italian — italiano
CALHN feedback booklet – Italian (PDF 364 KB)
Vietnamese — Tiếng Việt
CALHN feedback booklet – Vietnamese (PDF 364 KB)
Auslan
What happens with my feedback?
All feedback is passed to the appropriate person.
If you have included your contact details we will usually respond in 2 business days.
We will work with you to find the best outcome.
Unhappy with our response?
If you don’t like our response, you can contact the Health and Community Services Complaints Commissioner (HCSCC).
The HCSCC is an independent service that can provide you with support and guidance.
Visit the HCSCC website for more information.
Contact
Our Consumer Experience team are located just inside the North Terrace entrance of the Royal Adelaide Hospital.
Opening hours
Monday to Friday, 9am–4pm
Phone
(08) 7074 1377
Email
HealthCALHNConsumerExperience@sa.gov.au
Visit or mail us
Consumer Experience team
Level 3, 3A477
Royal Adelaide Hospital
Port Road
Adelaide 5000
We acknowledge and pay respect to the First Nations Kaurna people upon whose ancestral land the Central Adelaide Local Health Network (CALHN) provides services.
We acknowledge the relationship and deep feelings of attachment between Aboriginal and Torres Strait Islander peoples and Country, and we acknowledge the traditional owners and custodians of the many lands from which our Aboriginal and Torres Strait Islander consumers travel to receive services.
The Central Adelaide Local Health Network website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2023
